Refund policy

Every WovenStone piece is handmade to order, just for you. Because of this, we don't offer refunds or exchanges for change of mind, so please check your choice carefully before ordering.

Faulty or damaged items

If your piece arrives damaged, faulty or not as described, please contact us through our Contact page with a photo of the item, and we'll arrange a repair, replacement or refund.

Our 6-month tarnish promise

If your jewellery tarnishes within 6 months of purchase under normal wear, we'll happily replace it. To help it last, avoid water, sweat, perfume and lotions, and take it off before swimming, showering or exercising.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.